I am looking to setup out monitoring system (PRTG) to send emails into JSM when it detects issues. As configured, the system also send an email automatically when the issue is resolved. Ideally the 'resolved' email will trigger the initial request to close out.
So I have a few questions:
Is anyone here using JSM with a monitoring system in this way?
Assuming the initial issue ticket and the resolved ticket will send separately, how can this be reconciled in JSM to prevent multiple tickets opening?
My goal as stated is so that any alert will open a ticket to be investigated, and also any issues that is resolved (or goes away on its own) will trigger the automatic closure of the ticket,
Hi @Steven Miller,
I belive the easiest way to achieve this is via REST API and not Email. Example:
If you want to do that via email, my thoguhts are:
Founder of Duplicate AI, Find & Merge Similar Issues
I am interested in a ticketing system for customer inquiries, with solid APIs that can help us maximize our customer service and work flow. My company is Data Abstract Solutions, Inc. Currently way use Outlook email which connects with eWayCRM. My associates are having to correspond through the entire process using email.
We also use Jira 8.1 if that helps.
We have 10 or so main clients and want them to be able to login and submit a ticket with all the appropriate information on the form: Name, company, title, email, phone, current date, issues, county, state, etc.
My name is Jay and I am the Director of Operations for an Information Technology and Services company.
Yes, I've been doing that sort of thing with Jira for years, by
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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