I am looking to setup out monitoring system (PRTG) to send emails into JSM when it detects issues. As configured, the system also send an email automatically when the issue is resolved. Ideally the 'resolved' email will trigger the initial request to close out.
So I have a few questions:
Is anyone here using JSM with a monitoring system in this way?
Assuming the initial issue ticket and the resolved ticket will send separately, how can this be reconciled in JSM to prevent multiple tickets opening?
My goal as stated is so that any alert will open a ticket to be investigated, and also any issues that is resolved (or goes away on its own) will trigger the automatic closure of the ticket,
Yes, I've been doing that sort of thing with Jira for years, by
Hi @Steven Miller,
I belive the easiest way to achieve this is via REST API and not Email. Example:
If you want to do that via email, my thoguhts are:
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