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Missing breadcrumb navigation when KB articles open in a new tab

JSDCLOUD-5942 says that when a user clicks on a KB article, Service Desk opens this in a new tab and that there are no current plans to change this functionality.

Fair enough, but when a new this new tab opens, the breadcrumb navigation of how the user got to that article disappears.

Example: I open service desk (Help Center), click on my service desk product (Service Desk 1), click on user guides (User Guides), then choose a user guide (User Guide 1), then choose an article (Example 1).

When on the "User guide 1" page, the top bar will show: Help Center / Service Desk 1 / User Guides / User Guide 1

When on the "Example 1" article page, the top bar only shows: Help Center / Service Desk 1 / Example 1

These "breadcrumbs" should represent the actual page order, regardless of the fact that the article was opened in a new tab in order for the customer to easier find their way back to the previous page.

IMAGE EXAMPLE OF "User Guide 1" PAGE

3.png

IMAGE EXAMPLE OF '"Example 1" PAGE

4.png

 

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