I agree with @Jack about creating a simple project from scratch, in fact I would go further and say create two simple projects (a sandbox one) and the production one. The sandbox one will you can do testing on.
You also need a plan and be realistic with the outcome because there is a bit of a learning curve as with everything. You will come across stuff where the defaults might work for some people but not for your company.
Here is what I did starting with my Sandbox project and then replicating over to production (that way I could thorough test):
Happy to answer questions if you have any.
When it comes to importing Zendesk data to Jira Service Desk, you can, in fact, use the table method suggested by Mike Bowen. Or, you can opt for our automated service like Help Desk Migration.
It’s available on Atlassian Marketplace (https://marketplace.atlassian.com/apps/1218450/zendesk-to-jira-service-desk-migration?hosting=cloud&tab=overview) and can help you move your Zendesk data to JSD, without losing any important information. The best thing about our service is that we are quite flexible when it comes to migrations, we offer numerous customization options to meet your requests.
On top of that, we made it possible for everyone to test out the tool for free to see how it works in practice. Feel free to check it out.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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