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Microsoft Azure Active Directory single sign-on for JIRA not working für Sevicer Management Portal

Przemyslaw Wesolka
Przemyslaw Wesolka
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Oct 16, 2023

Hi @ all community members,

 

we have an Jira DC using Azure AD SSO (Marketplace app: Microsoft Azure Active Directory single sign-on for JIRA) and we got an Problem while logging into an customer request link. I
f an user want to login into https://yourjiradatacenterurl.net/browse/ITSD-12345 this user will be redirected to Azure AD login and after logging in this user will be redirect back to his link. Meanwhile entered url gets an additional entry "login?os_destination=". Everything is fine and working.
But if an user want to login into customer request like https://yourjiradatacenterurl.net/servicedesk/customer/portal/1/ITSD-12345
this user will be redirected to Azure AD login and logging in he will be at https://yourjiradatacenterurl.net/servicedesk/customer/portals. 
Our Configuration for Microsoft Azure Active Directory single sign-on for JIRA seems to be correct. "Enable Single Sign On for Service Desk" is marked.

Maye anyone got this issue, too! An maybe anyone got an solution for it.

Many thanks in advance!
Przemyslaw

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