You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi
I want to setup the outgoing mail in Jira Service desk with Exchange, I always get the following error:
MessagingException: Got bad greeting from SMTP host: , port: 25, response: [EOF]
Anyone an idea how to resolve this issue?
We already use this smtp server in other applications
Kind regards
Karel
Other applications don't have an issue with this server.
Hi Karel,
I see that you are getting an error message in Jira when trying to connect it to this SMTP server. However I have not found any other support cases in Jira that have shown this particular error message. I would be interested to see if we can try to gather some more detailed logging from Jira to better understand the response.
Try following the steps for enabling debug logging for outgoing mail found in Enable mail debugging mode in Jira Server. With this enabled, then try to recreate this same error message. In turn this should then generate some more detailed logging you can find in $JIRAHOME/log/atlassian-jira-outgoing-mail.log
Perhaps if we can see some more logging details about the interaction between Jira and this mail server then we might have something more to go on here. Try this and let me know the results.
Andy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.