Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Measuring the Service Desk Agents

Luigi_Ferri
Luigi_Ferri Jan 11, 2018

Hello Guys,

I'm creating the metrics for a Service Desk, and I was wondering if someone was able to track the: 1 Touch Tickets, I mean to identify all the tickets closed with only one interaction.

Thanks for your ideas.

Cheers,

Luigi

Comment
Watch
Like Be the first to like this
632 views

0 comments

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events