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Am I doing this right?
I have created a custom field added to the request types for "Solution" I haven been struggling to find a way to make the "Solution" field Mandatory to be filled in before the request may transition Resolved/Done
Here is how to handle this. Basically, you need to set a Validator on the transition into Resolved/Done. Here is how:
hope this helps
Hi Jack, it goes on and on likes this for all the different client projects, these were set up by someone else, I was only tasked with setting up the Service Desk which was set and tested before me as well, I cant find a workflow for the service desk here, that is
This is why I think I need to set up a new workflow for Service Desk? How do I make it active, do I need to set up a screen scheme as well?
Well you are looking at all workflows here. I was suggesting you edit the workflow specific to the project. This is accessed via project > project settings > workflows.
now if you want to create a different workflow you can make a copy of the current one, rename it, edit it as stated above then associate to the current project and issue types. Again you do this under the project Workflows screen.
Hi @Jack Brickey I was basically looking for the same but now when I want to make this "Solution" visible for customers on the portal the only way I see is to add it to the that request type screen. But then it will be part of the "create" screen too, for users to edit. That doesn't make any sense obviously.
What's the best practise to document the solution of a ticket in Jira SD?
(so user can find it via the portal)
Would you edit the original description and eg add new paragraphs?