Manager approval on Issues in service desk

[mk km]

Hi All,

I am new to JIRA & creating a service desk project. what we are looking at is creating a workflow where if a user submits a issue it goes to his/her manager which is from Active director).

I am open to use a Add-On (paid or free). Please help.

Thanks in advance!!!

Regards
SPTECH
Happy JIRAing

[Ryan Er]

Is there any updates on this? We are looking for something similar.

[Thomas Scheibelhofer]

Hi,

we groovy scripted it with Insight Asset Management.

We imported the users including their organizational assignments, linked their managers, etc. and created scripts to automatically assign their line/cost center managers if required.

BR
Thomas

[Stephen Hayden]

How did you guys end up addressing this?

[Gregory Laub]

We too are looking for the same.

As well, as a second level approval from AD.

Manager first 

then

VP

then workflow progresses.

[Thomas Scheibelhofer]

Hello,
we're facing the same hurdle. Has anyone ever been able to solve this?

Best regards

Thomas

[NeilW]

We have this same problem: we want to implement a manager approval workflow in Service Desk.

We tried defining a custom Manager field and giving that user permission to edit issues so that they can transition the issue from Waiting for Manager status to Waiting for Support status and optionally indicate approval.

The problem is that Service Desk overrides issue permissions to prevent this use case.  It is not reasonable for us to  make all managers agents.  Does anyone have a suggestion for how to solve this use case in Service Desk?