Major Incident Toggle and Add Responders

[Adam Rosenbaum]

I am going to start by saying I am not well versed with JSON, so any solution needs to be as simple and detailed as possible.

I am attempting to write an automation rule that gets triggered when the priority field changes.

If Priority changes, and it = critical or high I need for the Major Incident toggle to be enabled and a specific OpsGenie group to be added as a responder (technically I just need that group to be notified upon issue creation if the field is critical or high).

I was hoping to find the conditions of that field within the automated rule however, that is one of the fields that dont appear. So then I found this answered with JSON code that doesn't work. The error in the audit log says it's an unknown field. The code I am trying to use is:

{
"fields": {
"customfield_10050":"MAJOR_INCIDENT"
}
}

 Can anyone help? Why doesn't Atlassian make this field accessible in automation?

[Tessa Tuteleers]

Hi @Adam Rosenbaum , 

Looks like you followed these instructions. 

Are you sure the ID of the field is correct? 

- Tessa

[Adam Rosenbaum]

no, how can i find the field ID?

I just assumed it was the same for all instances

[Tessa Tuteleers]

Good that you found the ID! 

For completions sake I will add it here too: 
- go to custom fields in admin, open the field config, in the URL you can find the field ID. 

If this helped, please mark the answer as accepted so other users can find the answer faster if they have the same problem. 

Cheers, 

Tessa

[Adam Rosenbaum]

yay it worked thank you!