Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Mail handling

AirX Service Desk August 19, 2020

Hello,

When a ticket is logged via email, the email signatures objects from clients the ticket is populated in a such way that is almost "impossible" to keep track of the issue.

Is there a way to configure Jira Service Desk to keep the same format as the original?

 

Thank you

Marco 

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events