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It is not possible technically. Something should map user accounts between Atlassian and Microsoft, because for direct user messages the user should be known and the Microsoft Teams bot app should be able to open a direct chat with the user.
I guess you could use the REST API to create a chat
The user used need a Team account.
The best recommendation will be for your to contact Atlassian Support (https://support.atlassian.com) for further assistance.
Here is a link in regarding to MS Team integration - https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team