Looking to explore Jira Service Desk, How to start?

[Mike]

Hi community,

Looking to make Jira Service Desk our helpdesk system at my company and would like to know how to get started.

Looking to deploy the server/data center version on a Centos Linux.

What do I need to install for me to have Service Desk working? Do I need to install Jira as well?

[Italo Qualisoni [e-Core]]

@Nicolas Grossi the link provided is from early access program versions(EAP) and it's used mostly for developers that want to test their apps and new features,

 EAP releases should not be used in production environments as they are not officially supported.

@Mike please download JIRA Service Desk from here, this binary already include Service Desk product.

You can download the Linux installer, and the process is very straight forward here you can have more details about how install in Linux:

 https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html

[Mike]

Now having some issues after installing the service desk 4.10.0 bin file.

Everything seems to install well but can not access http://ipaddress:8080/

Service Desk was install on a remote Centos 8 server.

selinux disabled, firewalld also disabled.

[Italo Qualisoni [e-Core]]

Great the installation went well.

You can check if the port is listening by running below command in your remote server

telnet localhost 8080

 If the telnet doesn't fail due timeout, it means the Jira is up and running.

Next step is to run the same command from your computer

telnet serverIpAddress 8080

If that fails, you will need to check the in your VPC(AWS, Azure, DigitalOcean...) provider for opening the port. 

[Mike]

I get connection refused.

[Mike]

best way to check if jira is running?

[Italo Qualisoni [e-Core]]

ps -aux | grep java

I usually use this command, you should see one entry from Jira.

If it's stopped you can start it by running, if you choose to install it as a service it will work:

service jira start

[Mike]

service jira start

I get bash: ./startup.sh: Permission denied

[Italo Qualisoni [e-Core]]

This is a permission issue, does your user has access to the Jira binaries usually under /opt/atlassian/jira?

[Mike]

What steps do i need to assign permissions and to where etc.

[Italo Qualisoni [e-Core]]

Hi @Mike ,

This is more a Linux permission issue, for now you can start Jira as root and let me know if jira starts.

$ sudo su
# service jira start
# ps -aux | grep java

We don't recommend to run jira with an user that has super privileges such as root, but starting through the service will start the app as jira user that has been created during the installation.

If you can't start with root user, you can have a closer look on this kb

https://confluence.atlassian.com/jirakb/how-to-fix-directory-permissions-in-linux-for-jira-server-829048437.html

[Mike]

never thought I will have so many issues with getting jira helpdesk to work properly..

So a jira account is created and i can see it in /home/jira/

folder but it is empty.

IIm trying to start the the service:

sudo /etc/init.d/jira start

but no enough permission even with Root access.

i did

su jira

then tried running:

sudo /etc/init.d/jira start

and it prompts for a password which I don't know.

Am I suppose to change the password for the user: jira?

[Italo Qualisoni [e-Core]]

Try to start the service with jira user, with no sudo:

su jira
/etc/init.d/jira start

 This might work without asking your jira password (this is a service account and don't have a password by default)

[Mike]

tried that methods and also get permission denied....

bash: /etc/init.d/jira: Permission denied

This is the message I get when also su root.

[Italo Qualisoni [e-Core]]

Sorry about all this back and fourth, I've recorded the steps to install a fresh new install on linux: https://terminalizer.com/view/d694f03e4102

I used these two commands with no issues:

sudo service jira start
sudo service jira stop

 I hope the clip helps you!

[Mike]

Let me give it a try shortly.

[Mike]

Thanks for your reply. I was hoping to find some guide to installing Service Desk 4.1.0 on with all required packages.

Like do i need to install AdoptOpenJDK manually first? etc?

[Mike]

Is it mandatory to install Jira and then Service Desk?

Can I just install Service Desk and not Jira Software?