Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Looking for suggestions for JSD scenario

We're in the process of setting up multiple Jira Service Desk projects for ourselves (IT) and several business units.

I'm trying to figure out a way to present a Notice page instead of a submission form for certain specific instances. For example, our Marketing staff supports several aspects related to marketing, promotional slideshows, videos that display on televisions in many of our locations, but if the TVs are broken, our Maintenance staff deal with them. So if a staff member starts entering a request that is related to a broken TV, I want to guide the user to another service desk.

I'm currently adding text to all the screens along the way to the submission page, but there's no way to really make it stand out. I would almost rather have a selection for "Broken TV" that brings up a page or form that the user cannot submit, but only read, click a link, or cancel.

Is that even an option? Has anyone been faced with a similar need and found a creative way to address it?

I know there's also an option of creating a KB page that comes up when key words are entered, but I have limited faith in staff paying attention to that...

1 comment

I have not had that scenario but reading your post I wonder if creating a knowledge article is the way to go.  If the knowledge article contains the proper instructions and key words, then the user should be presented with that when starting their search.

Like Darryl St_ Pierre likes this

Thanks for the feedback @Jason Walker . I hope that's enough, but I have my doubts.

Comment

Log in or Sign up to
This widget could not be displayed.
TAGS
Community showcase
Published in Jira Service Management

Announcing: Incident Responders and Linked Alerts in Jira Service Management

THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...

1,912 views 10 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you