Looking for migration plan

[Amy Lm]

we are looking to migrate from in-home service management tool into jira service manager. Please assist

[Joseph Chung Yin · Accepted solution]

@Amy Lm -

Welcome to the community.  I agreed with @Ste Wright stated, you will need to evaluate the Atlassian env that you want to use.  I also vote for the Cloud env as the env provides most features for Jira/JSM product lines from Atlassian.

I would say that you should obtain the free subscription for the product first, then you can conduct your data migration from your existing system into Atlassian's product.  The largest portion that you need to spend your time on will be a complete data analysis within your existing system to determine what data are for the possible migration first.

In addition, you need to get a full understanding of JSM at the same time.  Here are a few links to get you started -

• https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#introduction
• https://www.youtube.com/watch?v=XBWYWguKpJE
• https://university.atlassian.com/student/path/1804145-getting-started-with-jira-service-management?sid=38192fd1-c1f2-4219-80b3-dd801bb01d4b&sid_i=3
• https://university.atlassian.com/student/path/968311-jira-service-management-fundamentals?sid=38192fd1-c1f2-4219-80b3-dd801bb01d4b&sid_i=0
• https://university.atlassian.com/student/path/1804415-best-practices-in-jira-service-management?sid=38192fd1-c1f2-4219-80b3-dd801bb01d4b&sid_i=1

Without a full understanding/analysis of your internal system completed, you cannot even attempt to conduct data migration.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Ste Wright]

Hi @Amy Lm 

You're going need to do some of your own planning here.

It's going to be difficult to provide you a migration plan for an internal service management tool.

---

Or is this another tool available on the market?

I would check out CSV uploads, which might be one method to move your data across.

Ste

[Amy Lm]

Do you offer a migration tool? How is data center and cloud implementation different or the same. Thxs 

[Kai Becker]

hi @Ste Wright 

as this is a community there won't be anything provided here. Also Atlassian does not provide an importer or something.

Besides CSV import, you could also utilize the REST API so transfer the data.

In terms of migration between two tools, I would recommend thinking about a slow transition, with opening new requests in the new tool and closing old requests in the old tool. Migration data between two different systems is always a lot of work and you should have a clear commitment to invest this amount of time/money.

[Ste Wright]

Hi @Amy Lm 

You can compare DC and Cloud here: https://www.atlassian.com/migration/assess/compare-cloud-data-center

I would say though that Atlassian is Cloud-first, so does have some additional features like Atlassian Intelligence (AI), Confluence Whiteboards, etc. If Cloud can work for you, it's a really great option.

---

In terms of a migration tool, it depends if this is a known tool, or an internal custom system - which one is it?

At a general level, I'd check out import options here - https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-your-data-to-and-from-jira-cloud/

Ste

[k_butkovska]

Hi, @Amy Lm 

As you prepare to migrate to Jira Service Management, here are a few steps to consider. 

Choose a low-activity day for the migration and let your team know in advance so they can wrap up current tickets and prepare for the transition.

Set up Jira by adding users, creating necessary custom fields, and adjusting settings for attachments and contact sign-ups.

If your current tool allows export data, you can use a migration tool to import data from CSV files into Jira.

Run a free Demo Migration to check the results before doing the Full Migration. 

For more specific guidance, review resources like:

• https://community.atlassian.com/t5/App-Central/Plan-Your-Data-Migration-to-Jira-Service-Management-in-Three/ba-p/2115949 
• https://www.atlassian.com/software/jira/service-management/product-guide/overview#jira-service-management 
• https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#introduction 

Additionally, consider services like Help Desk Migration available in the Atlassian marketplace for smoother data transition.

Best of luck with your migration!