Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Looking for Larger Companies Using Jira Service Desk

I am looking to chat with larger companies (maybe 8k-20k users) who are using Jira Service Desk. I would like to connect with you to learn about your setup, your pitfalls and successes of moving to Jira Service Desk. I know this isn't a detailed question, but I am receiving a decent amount feedback that Jira Service Desk should not be used in a large ITIL organization as Service Desk is still not on par with things like ServiceNow. If anyone would like to share their story with us, it would be appreciated. 


Hi - I am looking into these issues as well.

We have a proliferation of Service Desks - no over-arching design consideration at all. 

While this works for the SD's, the people handling the work can easily keep track of what they need to do, the customers have to manage dozens of tickets.  It's insane - they are constantly being told to open this ticket or that ticket.  And not every SD is implemented the same - so you have to interpret, for example, workflow status by whichever group owns the SD. 

I'm cruising through the forum at the moment to see what other people have architected large service desks.  ServiceNow is in its infancy at my organization.  I'm wondering if a centralized SNow pipeline from which the customers could open all the JIRA tickets -- maybe this is the way to go.

Andrew van Ingen _ServiceRocket_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 09, 2023

@Andrew Stoddard and @Tanya Ruttenberg , did you find answers to your question (elsewhere?). I also have this question.


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events