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I am looking to chat with larger companies (maybe 8k-20k users) who are using Jira Service Desk. I would like to connect with you to learn about your setup, your pitfalls and successes of moving to Jira Service Desk. I know this isn't a detailed question, but I am receiving a decent amount feedback that Jira Service Desk should not be used in a large ITIL organization as Service Desk is still not on par with things like ServiceNow. If anyone would like to share their story with us, it would be appreciated.