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I am looking to chat with larger companies (maybe 8k-20k users) who are using Jira Service Desk. I would like to connect with you to learn about your setup, your pitfalls and successes of moving to Jira Service Desk. I know this isn't a detailed question, but I am receiving a decent amount feedback that Jira Service Desk should not be used in a large ITIL organization as Service Desk is still not on par with things like ServiceNow. If anyone would like to share their story with us, it would be appreciated.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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