Login free portal and attachments when replying to customers

Yurii Zhatkin January 18, 2023

Hello community!

In the Jira Service Management release 5.3 https://confluence.atlassian.com/servicemanagement/jira-service-management-5-3-x-release-notes-1155497425.html  Atlassian enabled login-free portal, which seems to meet our needs.
However we are facing the following issue: when the agent replies to the customer and shares some attachments (pdfs. docs) there are just links in the email body and not the actual attachments. The customer must login/register in order to download those attachments which totally contradicts with Atlassian "login free" portal.
Any ideas about it? Does Atlassian plan to work on that, I am not able to find any info?

1 comment

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 18, 2023

yes this is a limitation for sure. there is this open suggestion - https://jira.atlassian.com/browse/JSDSERVER-3371 


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