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List of Watchers

Dear community,

 

In Jira Service Desk I (as an admin) and add watchers to the ticket. 

But when I tap add watchers I see only the list of some agents/admins.

I want to have the possibility the agent or admin could add other agents and admins as a watcher of tickets 

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1 answer

0 votes
Liam Green Community Leader Dec 03, 2020

Hi @Vugar Jafarov 

What happens when you start typing the name of a user that you want to add?

Hi @Liam Green 

It's not displayed them. 

Liam Green Community Leader Dec 04, 2020

Hi @Vugar Jafarov 

Do you have the 'manage watchers' and 'browse users' permissions?

@Liam Green  I do. I'm an admin of Jira

Liam Green Community Leader Dec 04, 2020

@Vugar Jafarov If you're sure that you have the permissions then I think the next step is to reach out to Atlassian directly as it seems like it might be a bug in your instance

Daniel Ebers Community Leader Dec 06, 2020

Adding to what Liam said the user you want to add also needs the appropriate permissions. For example, if "John Doe" is not permitted to browse (Browse Permission) the project in question you will not able to add him.

This is best to check with "Project Settings" > "People"
https://support.atlassian.com/jira-cloud-administration/docs/manage-project-role-membership/

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