List of Watchers

[Vugar Jafarov]

Dear community,

In Jira Service Desk I (as an admin) and add watchers to the ticket. 

But when I tap add watchers I see only the list of some agents/admins.

I want to have the possibility the agent or admin could add other agents and admins as a watcher of tickets 

[Liam Green]

Hi @Vugar Jafarov 

What happens when you start typing the name of a user that you want to add?

[Vugar Jafarov]

Hi @Liam Green 

It's not displayed them. 

[Liam Green]

Hi @Vugar Jafarov 

Do you have the 'manage watchers' and 'browse users' permissions?

[Vugar Jafarov]

@Liam Green  I do. I'm an admin of Jira

[Liam Green]

@Vugar Jafarov If you're sure that you have the permissions then I think the next step is to reach out to Atlassian directly as it seems like it might be a bug in your instance

[Daniel Ebers]

Adding to what Liam said the user you want to add also needs the appropriate permissions. For example, if "John Doe" is not permitted to browse (Browse Permission) the project in question you will not able to add him.

This is best to check with "Project Settings" > "People"
https://support.atlassian.com/jira-cloud-administration/docs/manage-project-role-membership/