When two similar tickets exists, one in Jira Service Desk and one in Jira, the only way to link the two issues in the new Jira view to use "Link external address". When using the old view, you can link Jira tickets directly to Jira Service Desk tickets and vice versa. In the new view, Is there a way to link two tickets between the two platforms directly, similar to how it is done in the old view?
In our JSM/JIRA env (On-Prems Data Center), linking existing issues between those two applications are still the same where one (JSM Agents) can click on the More button and select "Link" option when viewing the issue via the JSM project UI (not the JSM portal UI). From JSM, there is one other way where after the JSM issue is created, you can use the More button and select "Create linked issue" to create an issue in Jira. This option is exclusively found in JSM.
Since we are not on the Cloud env, thus I don't know how much difference there is. Essentially, this the basic functionality, so I believe it should still be the same.
Hope this helps.
Jira/JSM Functional Lead, Global Infrastructure Applications Team
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