Is it best practice to convert an incident to a change, or link an incident to a newly opened change (closing the open incident)?
1. I don't want to lose the history.
2. I don't want my incident queue to fill up with tickets taht are waiting on changes
Hi @Blaine Schmidt ,
in my opinion, the best way to do so is :
Using this approach you will have the whole history and generation of the changes and your queue on incident management side will contain just the real incidents.
Hope this helps,
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