Is it best practice to convert an incident to a change, or link an incident to a newly opened change (closing the open incident)?
1. I don't want to lose the history.
2. I don't want my incident queue to fill up with tickets taht are waiting on changes
Hi @Blaine Schmidt ,
in my opinion, the best way to do so is :
Using this approach you will have the whole history and generation of the changes and your queue on incident management side will contain just the real incidents.
Hope this helps,
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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