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Limiting visibility for Jira Service Desk project for internal use

Kat Warner
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
October 3, 2018

I want to be able to track action items from goal setting meetings. Some actions need to have the visibility restricted to the leader ship team and others need to be visible to a single team member.

Could this be with a Jira Service Desk project that is only visible to the leadership team and setting the team member as a customer on the tickets they need to see?

I understand this means the tickets would not be in their queues to action.

I'm concerned using issue level security on a standard Jira project will not prevent different team members being able to see each other's tickets

I'm open to suggestions.

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 27, 2022

Hi @Kat Warner 

I would work with Jira software for this and issue security scheme. This would work well. I'm not sure I understand your concerns about using it. Can you please elaborate on this?

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