Is it possible to align an agent to a specific organisation in Jira Cloud (free version)?
I want tickets raised by customers in their organisation to be automatically assigned to this agent.
Might be asking too much from the free version!
also consider simply setting up queues by Organization. You can label the specific queue to be the specific agent if you want. I am not a fan of auto assigning an issue to an agent unless there is only one agent that would ever deal with the issues. What happens when person is on vacation?
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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