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Limit agent to specific organisation?

Hi

Is it possible to align an agent to a specific organisation in Jira Cloud (free version)?

I want tickets raised by customers in their organisation to be automatically assigned to this agent.

Might be asking too much from the free version!

Thanks

Lee

2 answers

0 votes

Hi @MyDentons Support 

You should be able to use Automation rules to achieve that. Take a look at this screenshot of the rule.

Screenshot 2021-03-10 at 19.29.00.png

I hope it helps.

Ravi

0 votes
Jack Community Leader Mar 10, 2021

also consider simply setting up queues by Organization. You can label the specific queue to be the specific agent if you want. I am not a fan of auto assigning an issue to an agent unless there is only one agent that would ever deal with the issues. What happens when person is on vacation?

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