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Limit Customer Portal to One Service Desk Project

Hi Admin,

When addidng a Customer or User on a specific Service Desk project, we don't want them see other Service Desk.

Currently, when an access is granted to the customer and go to the Customer Portal the other service desk will also displayed



2 answers

5 votes

@Maeneth -

Hi there:

To lockdown visibility of JSM projects from the Portal UI, you will need to go to your JSM projects access each project's Project settings >> Customer permission and set the Service project access to "Customers added to this service project only by agents and admins"


In addition, you may also need to verify to see how "Service Desk Customers" project role is associated to in each project.  Essentially, users will be added to each project's role accordingly to have access to the project via the portal ui.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung Yin 

Thanks for taking time to read my query and provide a solution.

I tried and it works now.

Thanks a lot.

3 votes
Darryl Lee Community Leader Dec 09, 2022

Hi @Maeneth - I found this KB article that I think should answer your question:

How to restrict customers access to specific projects only in Jira Service Management 

Hi @Darryl Lee 

Thanks for sharing  the KB articles. It helps answer my query.

God Bless and Stay Safe!

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