Leveraging Machine Learning for Ticket Classification in Jira

[Sidneycrosby]

Hi Everyone,

We're interested in applying machine learning techniques to classify and route tickets automatically in Jira Service Management. Has anyone experimented with ML models for this purpose? How did you integrate them, and what were the outcomes? 
I'm a concrete Contractor In Virginia here is my website link: ConcretesRichmondVA .

Thanks for any help!

[Joseph Chung Yin]

@Sidneycrosby 

Welcome to the community.  I am not aware of using AI for issue classification as of right now.  Here is a link on what Atlassian AI features that you can take a look as related to JSM product -

https://support.atlassian.com/organization-administration/docs/understand-atlassian-intelligence-features-in-products/

Hope this helps.

Best, Joseph Chung Yin

[Nikola Perisic]

Welcome @Sidneycrosby 

There isn't really a direct approach how you can implement a ML model into your Atlassian Forge applications. You can look at this article: https://www.atlassian.com/blog/developer/forge-ai-basics

Also don't forget the Atlassian Intelligence for JSM:https://support.atlassian.com/jira-service-management-cloud/docs/atlassian-intelligence-features-in-jira-service-management/

Currently those features are available in JSM, in regards to AI.