Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,116
Community Members
 
Community Events
165
Community Groups

Let's Talk Metrics in JSD

Hi There,

I have been powering through JSD for the past few years getting my team and metrics to a reasonable level of acceptance to demonstrate our numbers. However, as in other Helpdesk software out there, I want to see more. I also, want to see if anyone in the community has found other SLA/Metric 'hacks' in using Service Desk.

For instance, how would you go about obtaining metrics for (JQL's included):

* Number of one-touch tickets

* First Resolution Time

...to name a few.

In Addition to this, how would you go about finding the 

* Average (already built in with SLA's)

* Median 

* Max / Min values 

for the metrics calculated above.

 

Is this even possible today? without add-ons?

 

What are your thoughts?

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

314 views 0 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you