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Leaderboard for JSD Cloud Agents with total tickets closed

Khalid Tariq
Khalid Tariq Oct 23, 2020

Hi,

 

Is there a way form to setup a dashboard that shows the number of tickets completed by agents over a week or two weeks in leaderboard format? Something like:

 

Completed Tickets Leaderboard

from  10/17 - 10/23

 

Agent           Tickets Completed          Average Time to Completion

-------           --------------------          --------------------------------  

Agent 1         25                                     0.3 days

Agent 2          9                                      0.8 days

 

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Brant Schroeder
Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Oct 24, 2020

Khalid,

  The only delivered gadget that I can think of that will provide something about tickets completed is the two dimensional gadget.  We have used to to show a leaderboard of sorts for our agents.  We have a filter that pulls in all issues from our service desks for the last two weeks.  We then display the agents on the y-axis and the status on the x-axis.  If you did something similar but for resolved issues then you would get a close to what you are looking for but it would not have the average time to completion.  I know that their are apps like easyBI and smart reports that can do more.

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Khalid Tariq
Khalid Tariq Oct 24, 2020

Thanks @Brant Schroeder This solved part of my issue. 

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Muhammad Adeel Rehman
Muhammad Adeel Rehman Dec 21, 2021

Hi,

 

How can get Performance reports of each agent in a project and 2nd requirement would be info like how many were resolved within SLA time and how many breached etc.

 

Thanks,

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