Knowledge base navigation

[Hanne Van den Berghe]

Hi everyone,

When you're building your knowledge base in Confluence, you get to see a navigation bar on the left side. However, when you look at the same page in Jira Help Desk Knowledge base, there is no navigation at all..

Is there a way to automatically include the navigation from Confluence into the Knowledge base in Jira? 

[Manon Soubies-Camy _Modus Create_ · Accepted solution]

Hello @Hanne Van den Berghe,

I don't think there's a way to add the same navigation bar on the Service Desk portal than in Confluence itself, but you could achieve something similar using the Page tree macro and configuring the page layout in Confluence. It looks like this once published:

And here is the editing view:

Note that in this example I've set up the root page as the home of the space, but you could use the parent page as well (replacing @home with @parent in the Page tree macro parameter), it could make sense in a service desk scenario.

I haven't tried to see what it looks like from a Jira Service Desk portal but I think it would work well!

Hope this helps!

- Manon

[Hanne Van den Berghe]

Hi Manon,

Yes! That definitely helped! That's exactly what I was looking for!

Any chance you also know how to get rid of the whitespace around the article? In Jira right now, the article takes up about 1/3 of the width of the screen. I have a lot of blank space on the left and right of the content. In Confluence, my lay-out is/was set to full-width.

This is the current view in Jira (see screenshot)

But I would like to see the text aligned to the left side. Is there any way that would be possible?

[Manon Soubies-Camy _Modus Create_]

Glad it helped!

The article display actually depends on whether you're reading it from a request form:

Or from the help center:

I don't think you can change the width of the article - it may be possible using Refined Sites but we're limited with Cloud so I'm really not sure you can tweak that.

[Hanne Van den Berghe]

Great thanks!

[ash p]

Just a heads up for people that are looking to do the same as above:

1. on Confluence Cloud, you should be able to make it a bit wider by pressing the 'user full page width' button at the top of the document when editing in Confluence

2. Beware of adding the nav down the left hand side if you plan on using the help widget, unfortunately due to its narrow width if you add the nav it becomes unreadable, or certainly does not look very good. 

Thanks

[Viet Nguyen]

@Manon Soubies-Camy _Modus Create_ 

Hi,

Can you please let me know if you select an item from the page tree, its content will reflect accordingly in the right side? Like if you select the page "Page with navigation", the content on the right side will reflect that as well?

May i know what macro it is for the right side? i am using Confluence cloud.

Thank you.  

[Alana Fernando]

Hello @Hanne Van den Berghe, Welcome to the community 😊.

I guess below KB Articles answer your question in detail,

• Set up a knowledge base
• Write and share articles
• Serving customers with a knowledge base

If you found my answer useful, please mark as accepted!

[Hanne Van den Berghe]

Hi Alana,

Thanks for your reply. I had indeed already gone through those articles but didn't really see the answer I was looking for (maybe it was but I didn't find it).

But thanks for taking the time to reply! :)