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Jira service desk

chanel morgan
chanel morgan Sep 04, 2018

How do you add jira software users as asignees when the task is created

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Victor Mutambuki _Mumo Systems_
Victor Mutambuki _Mumo Systems_ Rising Star Sep 04, 2018

Chanel,

You can add them to the project role of Service Desk Team (SDT), however, they can't work on issues because the lack the JIRA Service Desk License. These users are called collaborators.

The JIRA software users will have limited ability in your service desk. Please see documentation below.

Collaborators

Victor

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Jack Brickey
Jack Brickey Community Leader Sep 04, 2018

You can give them an agent license in JSD if desired. Typically this is not the approach that is used. Rather, you create a linked issue for the JSD issue. This linked issue is associated with the JSW product and that issue is assigned to the developer. Use Automation if desired to have the JSD issue closed when the JSW issue is closed.

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chanel morgan
chanel morgan Sep 05, 2018

thank you. what are the steps of adding them to the project role from the dashboard

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chanel morgan
chanel morgan Sep 05, 2018

what are the steps i seem not to find out on how to add

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