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Jira service desk

How do you add jira software users as asignees when the task is created

2 comments

Chanel,

You can add them to the project role of Service Desk Team (SDT), however, they can't work on issues because the lack the JIRA Service Desk License. These users are called collaborators.

The JIRA software users will have limited ability in your service desk. Please see documentation below.

Collaborators

Victor

Jack Community Leader Sep 04, 2018

You can give them an agent license in JSD if desired. Typically this is not the approach that is used. Rather, you create a linked issue for the JSD issue. This linked issue is associated with the JSW product and that issue is assigned to the developer. Use Automation if desired to have the JSD issue closed when the JSW issue is closed.

thank you. what are the steps of adding them to the project role from the dashboard

what are the steps i seem not to find out on how to add

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