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Hello community. I have a client who is using our Jira Service Desk. We have recently transferred this client and all their logged issues from one Service Desk, to a new Service Desk under an organization. The client can no longer see the issues under their account in the new service desk. They still see that they have X number of requests but when they click on this they see nothing.
If they log a new issue they can see it. It's only the legacy issues that got moved from one service desk to another.