Hello community. I have a client who is using our Jira Service Desk. We have recently transferred this client and all their logged issues from one Service Desk, to a new Service Desk under an organization. The client can no longer see the issues under their account in the new service desk. They still see that they have X number of requests but when they click on this they see nothing.
If they log a new issue they can see it. It's only the legacy issues that got moved from one service desk to another.
THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events