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Jira service desk client profile not working


I am trying to restrict client access to a specific project. 

I found a guide on how to do that, but when I try to view the profile of any client, this goes to a page that says that it does not exist.

I get this with all the clients that were created. Clients are able to log in - there is no problem there.

Of course, there is no way to submit a bug.

 Any advice would be helpful.

Thank you!

1 answer

0 votes
Jack Community Leader Jan 07, 2021

With JSM Customers will not have profiles. Only licensed users will have a profile. However, you don’t need profiles to restrict customer access to a project. Access is controlled simply by adding a customer to the project. Further, you can restrict access thru the use of Organizations within a project. 

OK, got it. Thanks!

I changed the permissions for the project to be "access for people added by team", instead of "anyone can create a ticket".

And now things got narrowed down.

Do I need to manually add clients each time or can I include the target project in the sign up link for the ( future to be created ) client account?

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