Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira service desk and service now which is better

Jira service desk is better or service now is better to support ITIL and Gartner practices

1 comment

Hi Balakrishnarao,

I have already used service now in the past and since march this year i am using Jira SD in my new company.

If you already use Jira software, i would definetly prefer to use Jira Service Desk. If you want a flexible solution, jira SD is a good solution as well.

But if you want to build Configuration Management Databases (manage assets for example), maybe service now would be the better solution.

Thats my opinion, there are some other pros and cons for sure.


BR Lars

Do you have any successful case studies.

Unfortunately not.

I only got my experience using those tools.

Helen Yu Atlassian Team Sep 27, 2018

Hi Balakrishnarao,

This comparison page might be helpful as you consider Jira Service Desk vs. ServiceNow. There's also a customer video that highlights why they switched from ServiceNow to Jira Service Desk.




Log in or Sign up to comment
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

258 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you