Jira service desk and service now which is better

[Balakrishnarao Thota]

Jira service desk is better or service now is better to support ITIL and Gartner practices

[Lars Schankin]

Hi Balakrishnarao,

I have already used service now in the past and since march this year i am using Jira SD in my new company.

If you already use Jira software, i would definetly prefer to use Jira Service Desk. If you want a flexible solution, jira SD is a good solution as well.

But if you want to build Configuration Management Databases (manage assets for example), maybe service now would be the better solution.

Thats my opinion, there are some other pros and cons for sure.

BR Lars

[Balakrishnarao Thota]

Do you have any successful case studies.

[Lars Schankin]

Unfortunately not.

I only got my experience using those tools.

[Helen Yu]

Hi Balakrishnarao,

This comparison page might be helpful as you consider Jira Service Desk vs. ServiceNow. There's also a customer video that highlights why they switched from ServiceNow to Jira Service Desk.

https://www.atlassian.com/software/jira/service-desk/comparison/jira-service-desk-vs-servicenow

Cheers,
Helen