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Jira service desk and service now which is better

Jira service desk is better or service now is better to support ITIL and Gartner practices

1 comment

Hi Balakrishnarao,

I have already used service now in the past and since march this year i am using Jira SD in my new company.

If you already use Jira software, i would definetly prefer to use Jira Service Desk. If you want a flexible solution, jira SD is a good solution as well.

But if you want to build Configuration Management Databases (manage assets for example), maybe service now would be the better solution.

Thats my opinion, there are some other pros and cons for sure.


BR Lars

Do you have any successful case studies.

Unfortunately not.

I only got my experience using those tools.

Helen Yu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 27, 2018

Hi Balakrishnarao,

This comparison page might be helpful as you consider Jira Service Desk vs. ServiceNow. There's also a customer video that highlights why they switched from ServiceNow to Jira Service Desk.




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