Jira query for time to resolution

[Oiran Leite]

Hi team,

I am looking for a query/filter in Jira to prompt the ticket which:

Created <= 7 days AND status changed from "Open" to ("Resolved","Closed") AFTER "24h"

Please, is the above one possible using the default Jira filter capable to return it? Or a extension or additional tool is required?

Thanks in advance

[Yuliia_Borivets__SaaSJet_]

Hi @Oiran Leite  

Consider also other solutions from the Atlassian marketplace which might be useful if you're looking for time to resolution:

Time in Status for Jira Cloud automatically shows the time each issue spends in each status.

Time Between Statuses for Jira Cloud generates reports of the transition time from one status to another.

SLA Time and Report allows setting time for issues from any project. For start/stop conditions, you can select statuses and other issue fields. Using it, you can set time goals and automate actions for overdue issues (notification, priority change, etc.) 

 

These apps were developed by my team, so let me know if you need further help.

[Oiran Leite]

Thanks @Yuliia_Borivets__SaaSJet_  for sharing it - I'll check this one for sure, as I am still evaluating some the options!!

[Emre Toptancı _OBSS_]

Hi @Oiran Leite ,

Unfortunately, this is not possible with JQL. You will need to make a workflow configuration to manually measure this yourself or you can use a marketplace app for that.

Our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time. 

You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type). 

  

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/1211756

EmreT

[Oiran Leite]

Hi @Emre Toptancı _OBSS_ .

Thanks Emre. Well and easy explained. I'll check this out.

[Bloompeak Support]

Hi @Oiran Leite ,

As I understand you are looking for a report which lists issues that stayed in open statuses more than 24 hours. As far as I know it is not possible with the built-in JQL capabilities.

As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status. So that you can get a list of issues along with their "time to resolution" columns.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

[Oiran Leite]

Hi @Bloompeak Support - Thanks for the reply. I'll check out your solution.