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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I'm bulk moving issues from one project to another, and I see this tickbox. What does it really mean? I've googled it but still not clear: Which one is the above project? Origin or de...
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I utilize the mobile app somewhat frequently while on the go with my phone or ipad. Since I primarily function in Service Management there are a couple things the app lacks that would make it may mor...
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Hello, I am not sure if it's just because I'm an administrator and can see everything, but the user support desk and employee help desk show up on the same page. I don't want employee...
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I have 2 Help Centers. The same project is connected to both help centers. When the client clicks the view request link in the emails, will it take them to the default portal? Can I control wh...
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Hi Community - Hoping for some assistance here. I have not been able to find a solution and have hit a road block. I am looking to create a widget in a Jira Dashboard which re...
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Hi all, My team is developing a custom solution to integrate telephony systems like Aircall, Dialpad, and Ringcentral to Jira Service Management. Example flow when you get an inbound call: Match ...
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I looked this over and while a lot of questions seemed similar it didnt really apply to my situation. We have 2 emails connected to our account, lets say help@helpdesk and support@helpdesk. What i a...
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Our Help Centre portal as shown in JSM is different to our Portal URL as shown in the related project configuration: Help Centre: https://ourcompanyname.atlassian.net/servicedesk/customer...
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We need the ability to prevent copying of certain filters. Will this ever be considered? We find that copying enables a user to change the criteria of the original which can show sensitive or private...
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I am trying to route my Jira Service Management forms with my Jira Virtual Assistant. I created Intents that tie to different form types (bugs, enhancement requests etc). Everything works in the test...
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I was advised that it is possible to use post functions in a JSM workflow to do things like transition an issue to another status when a customer leaves a comment. The idea was to be more efficient w...
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Will all migrated OpsGenie Integrations pointing to https://api.opsgenie.com/v1/json/xyz endpoints need to be recreated before February 19th when OpsGenie goes read only? I have yet to find any...
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Hello, I am using an automation to send emails to users after Create. It is a Project Scope rule, limited to this one project, ESM. It is failing with an error message in the logs "There is no value...
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Greetings, community! following up on https://community.atlassian.com/t5/Jira-Service-Management/Re-Linked-Issue-Update-Automation/qaq-p/2659024/comment-id/165914#M165914 I am interested whether...
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Sehr geehrte JIRA-community, ich versuche in der Standard-Zeiterfassung von JIRA ein Budget von 8 Stunden zu hinterlegen, welches sich mit der protokollierten Zeit abtragen kann. Dies möchte ich anh...
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...alues": [ { "id": "299003c3-8221-4a9f-b63d-2370c4caaaaa", "method": "email", "to": "test@example.com", "status": { "enabled": true }, "applyOrder": 0 }, { "id": "735a619b-e420-4d46-ab5c-45523011aaaa", "m...
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Good day, All I need your kind help with an issue I'm facing I wanted to delete an organization, but the delete button is grey and not active. I followed these instructions: Delete your org...
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My current workflow shows-
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I am creating an automation that when an incident is created, if more than one option is checked in the "Resolution Group" list type field, a subtask is created for each option. In addition to this, ...
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We have this standard forms e.g. new user joining form which we have made in customized word format according to our need. we want the same form to import into jira. is this possible any way?
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I have created 'customer' accesses in our JSM instance for all people in my company and to enable each customer user to search for other customers and choose who they want to share their request with...
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Hello, I'd like using Alerts feature with forms to manage asset conflicts effectively. Specifically, when selecting an asset for a period (via a date and time field) I would like to receive an aler...
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Hi, We're trying to transfer billing admin roles. And I was asked what is our Billing Account ID. I have no idea what is it and where to look for it. I don't even understand whether we have it ...
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I would like to set an external email address on JSM. However it's a sharing mailbox without password. I tried to set a mail handler, but it doesn't work. Indeed, I sent an email but not issu...
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Hi Atlassian-Team, we want another User in our Jira Business Projekt invite and authorize him as a viewer. Would will be automatically access to all business projects granted? For example: https://...
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