Jira ServiceManagement License not providing OpenID SSO

Christopher Pazdersky
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 15, 2023

We recently needed to reinstall Jira ServiceManagement 

We use the built-in OpenID SSO application to configure SSO for our instance

However, after reinstalling, there is no option to use OpenID, the only option is "Crowd single sign-on."  We are using the same license we previously used.jira3.PNG

2 answers

0 votes
Christopher Pazdersky
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 16, 2023

full reinstall, we didn't use any paid applications to provide OpenID Connect SSO, just the built-in system appjira4.PNG
but the only option for authentication methods is Crowd
jira5.PNG

0 votes
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 16, 2023

@Christopher Pazdersky ,

Was this a full reinstall of your server? 

Chances are you previously used an app to provide OpenID SSO connectivity. 

You could look at https://my.atlassian.com to see if there are any marketplace app licenses there which you still need to install and configure

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
9.6
TAGS
AUG Leaders

Atlassian Community Events