I'm having an issue where my Jira ServiceDesk tickets are showing as assigned to me in the assignee field when getting auto generated emails, but when I go to the ticket itself it shows unassigned. Any idea what the issue could be? I'm new to using JiraServiceDesk. Thank you.
I would also be highly interested what is visible from "History" tab of a specific issue.
When the user's name is appearing in an auto-generated mail one must assume that the user name was set as assignee as the time the mail was sent.
After that seeing assignee as empty must basically mean "something" changed the assignee.
@Cindy Lusbycan you confirm this from looking at issue's history?
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