Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira ServiceDesk tickets are auto assigning

I'm having an issue where my Jira ServiceDesk tickets are showing as assigned to me in the assignee field when getting auto generated emails, but when I go to the ticket itself it shows unassigned. Any idea what the issue could be? I'm new to using JiraServiceDesk. Thank you.


1 answer

Hi, did you check 'Project settings -> Details' then at the bottom if you are labeled as the 'Default Assignee'?  Doesn't really explain why the ticket is unassigned but maybe why you are getting those emails. 

Daniel Ebers Community Leader Jan 26, 2021

I would also be highly interested what is visible from "History" tab of a specific issue.
When the user's name is appearing in an auto-generated mail one must assume that the user name was set as assignee as the time the mail was sent.
After that seeing assignee as empty must basically mean "something" changed the assignee.

@Cindy Lusbycan you confirm this from looking at issue's history?

We created the custom rule to have the default assignee as unassigned but the notification emails are saying I'm assigned. But in the portal it says unassigned. The history shows the admin assigned the ticket to me but he did not. 

Daniel Ebers Community Leader Jan 29, 2021

When the history shows the admin assigned you an issue while in fact he is not aware he did this only some kind of automation is possible. This could come through an App or just a workflow postfunction.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you