I saw the Software and Jira Management tight integration features. I would like to ask if we need to buy separate license for each product?
DevOps using Jira Software - 15
Tech. Support using Jira Service Management - 20
Do I need the 15 users of DevOps to have Jira Service Management license and vise versa same with Tech. Support?
That depends on what you wish the users to be able to do. For example if you only need to JSW users to be able to browse and comment on JSM issue then they will not need JSM licenses. That is only required if you need them to be agents where they could be assigned and work on JSM issues.
Possibly, it depends on how you want to be using it all.
I apologise for the rambling info-dump here:
So, in your case, you might need to cross-licence.
You'll need to think about what you want your JSD agents need to do in Software projects, and what your DevOps people need to do in help-desk type projects.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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