Jira Service Management: How to wait until end of automation to call web request?

[Frederik Strøm Friborg]

Jira product: Jira Service Management

Version: 9.12.12

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Hello,

I have an automation in which I want to conditionally set smart variables through if-else blocks and use the resulting variables in a POST web request hook,

When I try to have a single web hook in the very end of the automation, after the if-else blocks, nothing happens. Contrary, if I add the POST request to every if-else clause, it works as expected, however a lot of redundancy and tedious to maintain,

I want to have a single web request like the above, in the very end.

BONUS: If you have a way to shorten it by setting the smart variables, conditionally, without neither if-else blocks nor looktup tables, I would appreciate that as well :)

[Marc - Devoteam]

Hi @Frederik Strøm Friborg 

Welcome to the community.

Your automation is not using 2 IF/Else blocks.

The first if is a comparison, not an IF/ELSE.

The second is an IF/ELSE, if you use and IF/ELSE an action is mandatory, you can't use and IF/ELSE without having an action outside the IF/ELSE.

Based on your rule, you need the web request twice, there is no other option for you based on the conditions you are using.