We currently plan a migration from Jitbit to JSM. Previously we had the following configuration for mail at Jitbit:
As you can see email@example.com is a Gsuite mail group, not a single e-mail address. We also used Sparkpost before to link Jitbit and firstname.lastname@example.org and it worked well.
So we need to use email@example.com the same way it was configured for Jitbit. How can we make this configuration? Please provide instruction.
Hello @Anton Kuleshov,
Welcome to Atlassian Community!
When using Jira Service Management it’s possible to add a custom email address, but not a GSuite group.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive notifications about the ticket.
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