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Jira Service Management Archiving practices

JSM Archiving is not currently supported by Atlassian, as per their website: https://confluence.atlassian.com/adminjiracloud/archive-a-project-1013843066.html 

However, we currently have old Jira Service Desk projects that are cluttering up our portal. These contain issues that need to be archived for audit purposes. What would you recommend we do in this situation?

1 answer

0 votes
Liam Green Community Leader Feb 04, 2021

Hi @Juul Weijers 

One option would be to remove the customers from the project - if a customer does not have access to a project then it won't appear on their portal.

Alternatively, there is a suggestion currently under consideration:

https://jira.atlassian.com/browse/JSDCLOUD-1547?error=login_required&error_description=Login+required&state=abf1c9b5-3365-4ca3-9b34-b93d0c69981d

If you vote and watch that then hopefully it will be implemented.

Hope that helps,

Regards, Liam

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