Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk demo email address

Im currently testing the jira service desk trial demo. Where can i get the email that a customers can start emailing issues and service requests to.


They gave me this email but its undeliverable: 


"got this message for the demo link: Your customers can start emailing issues and service requests to your team's default support email address: and they will automatically land in your support queues."

1 answer

0 votes

Hi @Gina Palomares

In your Jira Service Desk settings go to 'Email requests' and check the default email there. You could also set up a different email in that section.

Screen Shot 2020-10-14 at 10.11.37 PM.png


Screen Shot 2020-10-14 at 10.13.14 PM.png

i dont have that. Im using the trial version. This is what i have


Hi @Gina Palomares , can you ask a Jira Admin? There should be a 'project settings' option where you can find the 'email requests' section as I described in my previous comment.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you