Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Service Desk - cannot access to Queues of issues


Anyone can share the solution for this issue. It shows the code on UI and I cannot access to Queues of Jira Service Desk, it keeps loading and loading.

Screen Shot 2018-10-17 at 2.19.13 PM.png

1 comment

Syauqi Atlassian Team Oct 22, 2018

Hi Hoa, 

I does seems like something is blocking the site completely load. Could you have a try at the following to isolate the issue? 

  1. Clear browser cache so old information is cleared.
  2. Run in incognito mode to see if this affected by the browser's extension.
  3. Are other machines affected?
  4. Check your browser console to see if any errors are being logged, chrome documentation for reference.

Hope to hear from you soon.

Cheers, Syauqi

@Syauqi support team fixed this issue. Thanks so much!

Syauqi Atlassian Team Oct 22, 2018

Thanks for the update Hoa,

To recap just incase someone else had the similar issue, a support ticket was required and fixed internally.

Cheers, Syauqi


Log in or Sign up to comment
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

183 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you