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Jira Service Desk - cannot access to Queues of issues


Anyone can share the solution for this issue. It shows the code on UI and I cannot access to Queues of Jira Service Desk, it keeps loading and loading.

Screen Shot 2018-10-17 at 2.19.13 PM.png

1 comment

Syauqi Atlassian Team Oct 22, 2018

Hi Hoa, 

I does seems like something is blocking the site completely load. Could you have a try at the following to isolate the issue? 

  1. Clear browser cache so old information is cleared.
  2. Run in incognito mode to see if this affected by the browser's extension.
  3. Are other machines affected?
  4. Check your browser console to see if any errors are being logged, chrome documentation for reference.

Hope to hear from you soon.

Cheers, Syauqi

@Syauqi support team fixed this issue. Thanks so much!

Syauqi Atlassian Team Oct 22, 2018

Thanks for the update Hoa,

To recap just incase someone else had the similar issue, a support ticket was required and fixed internally.

Cheers, Syauqi


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