@Allen Dickason, i don't understand "still looking". is there another thread where this started? Can you share what your goals are w/ JSD? Interal only or external, # customers, agents, projects, etc.
Jack, we are moving away from a 20 year old Service Desk product and are considering Jira service desk as the replacement. We are in the computer software business and we currently have workflow tracking and forwarding on completion of bugs and enhancements from customers as well as those of our own internal. We use Jira for issue management and control in one of our groups. I am hoping a customer will share some info. via a Go To Meeting about how they use Jira Service Desk so we can learn from that.
Allen, you may get a taker for this type of request but in lieu of that let me offer the following starting points one video that likely will answer a lot of questions and then a document that is best followed by actually starting a trial. Following viewing of these maybe you can get questions answered w/in the Community here.
