Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Users

Still looking for a user that we can talk to about how they use the Jira Service Desk function. 


Jack Community Leader Feb 26, 2018

@Allen Dickason, i don't understand "still looking". is there another thread where this started? Can you share what your goals are w/ JSD? Interal only or external, # customers, agents, projects, etc.

Jack, we are moving away from a 20 year old Service Desk product and are considering Jira service desk as the replacement.  We are in the computer software business and we currently have workflow tracking and forwarding on completion of bugs and enhancements from customers as well as those of our own internal.  We use Jira for issue management and control in one of our groups.  I am hoping a customer will share some info. via a Go To Meeting about how they use Jira Service Desk so we can learn from that. 

Jack Community Leader Feb 26, 2018

Allen, you may get a taker for this type of request but in lieu of that let me offer the following starting points one video that likely will answer a lot of questions and then a document that is best followed by actually starting a trial. Following viewing of these maybe you can get questions answered w/in the Community here. 


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

173 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you