Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Jira Service Desk Users

Still looking for a user that we can talk to about how they use the Jira Service Desk function. 

2 comments

Jack Community Leader Feb 26, 2018

@Allen Dickason, i don't understand "still looking". is there another thread where this started? Can you share what your goals are w/ JSD? Interal only or external, # customers, agents, projects, etc.

Jack, we are moving away from a 20 year old Service Desk product and are considering Jira service desk as the replacement.  We are in the computer software business and we currently have workflow tracking and forwarding on completion of bugs and enhancements from customers as well as those of our own internal.  We use Jira for issue management and control in one of our groups.  I am hoping a customer will share some info. via a Go To Meeting about how they use Jira Service Desk so we can learn from that. 

Jack Community Leader Feb 26, 2018

Allen, you may get a taker for this type of request but in lieu of that let me offer the following starting points one video that likely will answer a lot of questions and then a document that is best followed by actually starting a trial. Following viewing of these maybe you can get questions answered w/in the Community here. 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,362 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you