We are looking at implementing Jira Service Desk but are trying to figure out if we can have multiple inbound email addresses tied to a project.
Right now our customers can email our support team using various email addresses based on issue/department. We would like for all the email addresses to point to a single project and have tickets created and properly routed based on the email address used. Anyone know if that is possible and if so how to go about implementing?
Alias Emails: firstname.lastname@example.org and email@example.com
Jira Service Desk parsing
firstname.lastname@example.org - Category: Benefits - Type: Support
email@example.com - Category: Support Type: Support
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events