We are looking at implementing Jira Service Desk but are trying to figure out if we can have multiple inbound email addresses tied to a project.
Right now our customers can email our support team using various email addresses based on issue/department. We would like for all the email addresses to point to a single project and have tickets created and properly routed based on the email address used. Anyone know if that is possible and if so how to go about implementing?
Alias Emails: email@example.com and firstname.lastname@example.org
Jira Service Desk parsing
email@example.com - Category: Benefits - Type: Support
firstname.lastname@example.org - Category: Support Type: Support
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