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Jira Service Desk: How do i set a default assignee for issues emailed in ?

Jira Service Desk: How do i set a default assignee for issues emailed in ?

 

e.g.

When a user sends an email to :

support@<insert my company name / project here>.atlassian.net

 

How do i set it so that a new issue is always assigned to a default assignee so that person gets a notification straight away ?

1 answer

I would edit the request type associated to the emails and add the assignee field there but hidden, when you do that, it will all you to set a default value, there you add whoever you need

Thanks - but I would have hoped there would be a much easier way to this.

Much as I love Jia this is why Jira Service Desk is such a poor product compared to its competitors :(

if you want something simpler you could set a default assignee for anything within the project by going to the project details an then at the bottom of the page. 

2019-12-12 11_14_31-.png

I suggested the other solution since it's specific for the emails scenario only

I don't get that screen in your screenshot when I select project settings for the Jira Service desk project...….. can you please document how you got to that screen ?

Go to projects, search for your project and click on the 3 dots at the right to later select project settings. That would take you to that view, if it's not the case, then you might be using a nextgen project and options will be different

Your answer is wrong according to my testing.  For a Jira Service Management project the only options under 

Projects / <project > / Project settings

for field 'Default Assignee' are:

1. Project Lead

2. Unassigned

i.e. you CANNOT specify another user to be the default assignee.

You can always leave it as unassigned and use automation rules to assign new tickets to someone else based on the criteria you like

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