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Jira Service Desk: Customer Profile/Details


Is there a way of adding details about Customers in Jira Service Desk?

I'm thinking...

- address

- phone number

- business type

- business profile/history

- number of sites

- number of staff

- etc etc



3 answers

1 accepted

0 votes
Answer accepted
Jack Community Leader Jun 13, 2019

not OOTB. You would need an addon, e.g. enriched-profiles-for-jira-service-desk

Thank You for this.  Is there another plugin available that does the same thing as the above plugin but would not charge so much for a customer base of over 200,000 (customers)


There is no such functionality in the native Jira and Jira Service Management. You can add additional custom fields on the request form but it's not comfortable and the usability of this solution is horrible. Especially, if you have a lot of customers, and they create more than one ticket.

To collect information about customers and organization I would like to recommend to try our new app: Customer Details for Jira Service Management. It allows you to design a form in which you define what data do you need. The field values can be provided not only by service agents but also by customers on their profiles.


Thank you VERY much! :-)

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