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Jira Service Desk: Customer Profile/Details


Is there a way of adding details about Customers in Jira Service Desk?

I'm thinking...

- address

- phone number

- business type

- business profile/history

- number of sites

- number of staff

- etc etc



4 answers

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Jun 13, 2019

not OOTB. You would need an addon, e.g. enriched-profiles-for-jira-service-desk

Thank You for this.  Is there another plugin available that does the same thing as the above plugin but would not charge so much for a customer base of over 200,000 (customers)

1 vote
Em.So Marketplace Partner Dec 15, 2020


There is no such functionality in the native Jira and Jira Service Management. You can add additional custom fields on the request form but it's not comfortable and the usability of this solution is horrible. Especially, if you have a lot of customers, and they create more than one ticket.

To collect information about customers and organization I would like to recommend to try our new app: Customer Details for Jira Service Management. It allows you to design a form in which you define what data do you need. The field values can be provided not only by service agents but also by customers on their profiles.


0 votes

Hi, I am new here and am evaluating. I would have expected to be able to manage customers and contact data out-of-the-box in a reasonable way.
Now a year has passed since this request - is there anything new?
New features or new apps?
Thank you very much for your help.

Jack Brickey Community Leader Oct 31, 2021

Lots of new features have been added but not “customer profiles”.

Thanks for this fast feedback.

How are large companies dealing with this? They won't be able to cope with two fields for name and email for contacts. Do these companies then develop their own extensions? Or are there more apps like the "Customer Details for Jira Service Management" from Appsvio.

Nigel Rochford Marketplace Partner Nov 17, 2021

I'm a little late to the party, but our app solves the challenge in capturing information about organisations centrally. We don't yet have a feature to do this for individual users - we focus on companies. 

Essentially, you can capture info in your own custom fields and then show them in context via an issue glance.

Thank you VERY much! :-)

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