Is there a way of adding details about Customers in Jira Service Desk?
- phone number
- business type
- business profile/history
- number of sites
- number of staff
- etc etc
There is no such functionality in the native Jira and Jira Service Management. You can add additional custom fields on the request form but it's not comfortable and the usability of this solution is horrible. Especially, if you have a lot of customers, and they create more than one ticket.
To collect information about customers and organization I would like to recommend to try our new app: Customer Details for Jira Service Management. It allows you to design a form in which you define what data do you need. The field values can be provided not only by service agents but also by customers on their profiles.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events