Jira Service Desk App - Request Type

[Jaime Casado]

Hello community why Jira Service Desk App doesn't allow us to change the request type on the mobile app?

Is this feature not implemented ? Can someone guide me here.

On the Web App works like a charm and in the Mobile App it shows me the request type tag but when you click to change it does nothing.

Please help

[Angélica Luz]

Hello Jaime,

Welcome to Atlassian Community!

Testing on my mobile some Service Desk ticket, I was also not able to change the Request type. With that said, I'm afraid to say that this is currently not supported.

Based on your question, I created a feature request suggesting the implementation of this ability:

• Ability to edit Request type on Jira mobile app

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica