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Jira Service Desk Agents vs Jira Software Users


The company I work for has Jira Software and 5 users. I am trying to get started on Jira Service Desk but when I go to try it a notification comes up to tell me that I have exceeded the 3 agents available with the free plan.

The Jira Software users won't be the same as the service desk users but I don't know how to get around this.

Can anyone help?


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Prince Nyeche Community Leader Mar 23, 2021

Hi @Kathryn Westwood 

On a free instance, you're given 10 users max. which means you can only use 10 users total on all applications. If you have confluence, Jira software, JSM  etc all will be a collective count of those users. 

I will suggest, you review your entire user list again from the admin hub and check the users who has been added to two applications.

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