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Jira Customer Service Portal - Can customers sort by columns?

Dash_ Karrie Contractor
Dash_ Karrie Contractor Aug 31, 2022

Is it possible to give customers the ability to sort the columns in Jira Customer Service Portal?

If so, how do I enable this for the customers?

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Francesco Zitelli
Francesco Zitelli Aug 31, 2022

Hello @Dash_ Karrie Contractor 
I have solved this requirement with a plugin: "Advanced Portal Reports for Jira Service Management"


https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview 

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Ismael Jimoh
Ismael Jimoh
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Aug 31, 2022

There is no way to do this in the default application.

I believe there is an add-on that alllows searching called MyRequest plugin here.

Rgds.

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