I am having a problem where my Jira Project Customer Portal URL is different than my Base URL configured in the admin settings. The Customer Portal URL is an IP Address & Server Port while the Base URL is the DNS name. This is causing problems in Email Templates as when a user clicks the "View my Request" link it fails due to the link not being correct.
I have reviewed my configurations and all seems correct. I'm not sure if this is a database conflict or something. Any help would be greatly appreciated.
Thank you for your time and assistance.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events