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Jira API - Insight object customfield


I'm using REST API to create issues in Jira. However, I was not able to fill a "Insight object" custom field. I'm getting "data was not an array" and "expected Object" error when passing values to these fields:


The code:, {
'auth': {
'user': 'user',
'pass': 'pass',
'sendImmediately': true
json: {
fields: {
project : {
key : "test"
summary: createDescription[i],
description : createInformation[i],
customfield_12300 : createNumber[i],
customfield_10218 : "SERVICE-61413",
customfield_10225 : "SERVICE-61481",
customfield_10226 : "SERVICE-61574",
issuetype : {
name: "test"

 I was trying to fix "data was not an array" error by passing values as

customfield_10218 : ["SERVICE-61413"],
customfield_10225 : ["SERVICE-61481"],
customfield_10226 : ["SERVICE-61574"],

but this resulted in "expected Object" error:


Also I've tried to pass these values not as object key but object name, but this didn't work either.

How do I pass values to Insight object customfield correctly?

4 answers

2 accepted

3 votes
Answer accepted

Hi Gleb,

We will paste the answer here for everyone to benefit from the information ;)

The correct format to send in the JSON payload would be

"customfield_10225" : [{"key" : "SERVICE-1"}]



Mindville team

Glad it was sorted. It will be useful for others, definitely.

SOLVED: Read my response below for the Cloud solution.

@Nader Nassif Is this the same for Cloud? I'm having trouble sending custom fields through the JSD API using this format. Here is part of the JSD data used. 

"serviceDeskId": "194",
"requestTypeId": "568",
"requestFieldValues": {
"summary": "Cloud JSD API with custom Insight field",
"description": "Cloud JSD API new request custom Insight field",
"customfield_12675": [{"key":"AST-133"}]

 I'm curious to know whether this works for Cloud, and if we can use the JSD API to use the custom fields in insight. This API successfully creates a new issue, but does not include the custom Insight field. 

Like Dario B likes this

Hi @Nader Nassif ,


thanks for your reply.  If I use key number, this works, however, when I use object attribute name it newly created issue remains empty. How can we use name instead of keys?



2 votes
Answer accepted
djenkins Atlassian Team Jul 10, 2020

After spending a bunch of time playing with the API this is how I got everything to work for Cloud which is different than the Server explanation in my use case. 

Using JSD Cloud API for the request and this is the format that works for Cloud instances using custom fields with Insight. 

"customfield_12675" : [{"value":"com.riadalabs.jira.plugins.insight/2202_85"}]

This worked for me on Cloud however, I think the abovementioned solution is still valid for Server/DC. 

0 votes

Hi @Gleb Kartashov 

What is the type of "Insight" custom object? 

One trick is to set this value via UI manually for one Issue and retrieve it via "Get Issue" and see what format the value comes back as. Then you can use the same format to send back for new issues.

Thanks for responding! I've tried to create a test issue and get it from API, this is what Insight objects look like:

image.pngTried to pass this exact values to create issue script but still got "expected Object" error

So did some experiments with JS code and turned out this format

customfield_10218 : [{0:"SERVICE-1"}]

makes it possible to create an issue. But in Jira this field is empty and if I try to get newly created issues from API the fields are empty also.

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