Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSM automation. Can I set a ticket assignee as Select new default event user:?



Now our reminders for customers in JSM are sent from one defined user. We want to send them from different users (precisely from the ticket assignee). Is it possible to configure it somehow or are there apps that can help me with this case?



Best regards,

1 answer

2 votes

@Katerina Rudkovskaya_Stiltsoft_ -

Automation for Jira's default rule event user can only be one person (usually an account with all the necessary rights to execute the rules).  This user will be used for all of your automation rules as far as I know for right now.

Therefore, it is not possible select the ticket assignee (as a parameter).  In our env, we use a service account instead of an actual real-person.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,543 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you