Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,558,435
Community Members
 
Community Events
184
Community Groups

JSM automation. Can I set a ticket assignee as Select new default event user:?

Edited
Katerina Rudkovskaya _Stiltsoft_
Katerina Rudkovskaya _Stiltsoft_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Dec 28, 2021

Hello,

Now our reminders for customers in JSM are sent from one defined user. We want to send them from different users (precisely from the ticket assignee). Is it possible to configure it somehow or are there apps that can help me with this case?

2021-12-28_19h49_51.png

Thanks!

Best regards,
Katerina

Answer
Watch
Like Be the first to like this
168 views

1 answer

1 accepted

3 votes
Answer accepted
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Dec 28, 2021

@Katerina Rudkovskaya _Stiltsoft_ -

Automation for Jira's default rule event user can only be one person (usually an account with all the necessary rights to execute the rules).  This user will be used for all of your automation rules as far as I know for right now.

Therefore, it is not possible select the ticket assignee (as a parameter).  In our env, we use a service account instead of an actual real-person.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events